FAQ's

Find answers to your questions before joining a tour so that you can find out exactly what you want to know. 

Before sunset, our Full Mist boat tour experience sails into the heart of the Canadian Horseshoe Falls. Our Light Mist experiences sail after sunset, and for safety reasons, the boat tour cruises to the outer edge of the Falls.

We sail rain or shine! Guests will be provided with a recyclable poncho. Our vessels also have an enclosed viewing area.

If severe weather persists, tours may be cancelled or postponed until the weather clears.

Our recyclable ponchos are complimentary and handed out to our guests just before boarding.

Yes, our complimentary ponchos are 100% recyclable.

We recommend budgeting an hour for your entire visit. This is fully dependent on guest traffic volumes and varies from person to person. Actual time may vary depending on business volumes, peak hours, etc.

Once payment is received, cruises are non-refundable unless Ticket Assurance is purchased at the time of booking. We are happy to reschedule your cruise date for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.

Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select cruises such as holiday, specialty, or partnership cruises, or other experiences as indicated.

When booking tickets, guests will select the date and time slot that best suits their needs.

Guests are encouraged to arrive on time, just prior to or within their selected time slot.

  • Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.

We encourage all guests to skip the printer and use our Mobile Ticketing which can be scanned directly from a smartphone.

No. We do not sell or accept gift cards of any kind.

Please bring your booking confirmation number to the Ticket Plaza and one of our crew members will bring up your reservation.

Yes. An e-Ticket can be replaced with the original booking confirmation number. Please visit our Ticket Plaza when you arrive.

Yes! We accept US Visa, and MasterCard cards online.

The health and well-being of our guests and crew members is our number one priority. We have entry and boarding requirements which include:

  • Timed Ticketing Entry: To control passenger flow and manage guest capacity, timed ticketing entry is utilized. Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.
  • Safety Screening: All guests and personal items may be subject to screening.
    • Guests are permitted to bring a personal item. Personal items include a small purse or handbag, a small backpack, an infant diaper bag, or a camera bag. Maximum dimensions are 17.8 x 38.1 x 40.6 centimetres (7x15x16 inches).
    • Restricted and dangerous articles are strictly prohibited. This includes but is not limited to; suitcases of any size, carry-on luggage, overnight bags, roller bags, briefcases, coolers, trunks, dangerous articles, and all other items that exceed the maximum dimensions for personal allowances.
    • Note that additional personal item allowance and entry restrictions may be imposed at entry without prior notice.
    • Outside food and beverage is not permitted.
    • All guests riding the boat require a ticket to board.
    • Our attraction is a smoke and vape-free environment. This includes tobacco, e-juice, and cannabis.

Niagara City Cruises reserves the right to modify its safety measures at any point without prior notice.

Yes. Our attraction and boats are wheelchair accessible.

Yes. There are two (2) wheelchair-accessible washrooms aboard our two (2) catamaran boats.

There are additional wheelchair-accessible washrooms on land in our Lower Landing area.

No. Smoking or vaping of any kind (tobacco, cannabis, or e-juice) is not permitted on our boats or anywhere on our property.

Yes. Small to mid-size infant strollers are permitted.

Prior to boarding, there is a designated unsupervised area available to park strollers at your own discretion.

Infant strollers brought on board are not permitted on the upper observation deck for safety reasons. Strollers cannot be left unattended, and all personal belongings should be supervised accordingly.

No. We do not offer storage areas for personal items.

All personal items should never be left unattended during your visit.

At your discretion, infant strollers can be left at the designated unsupervised area prior to boarding.

Niagara City Cruises welcomes guide dogs or service animals on our premises. The service animal is required to always accompany the guest. The guest is responsible for their service animal while on our premises.

Service animals are defined as being visibly apparent that the customer requires the animal for reasons relating to a disability. When our crew members cannot easily identify that an animal is a service animal, they may ask for documentation from a regulated health professional that confirms the guest needs the service animal for reasons relating to their disability.

All other animals and pets are not permitted on Niagara City Cruises property.

Outside food and beverages are not permitted at our attraction.

While enjoying a spectacular view of the Falls, guests can enjoy a selection of drinks and casual food at our onsite Riverside Patio.

Absolutely! We love seeing the amazing photos and videos are guests take. Be sure to use #InTheMist on social media to share your experience with us!

Please note that we only allow handheld cameras on site and do not permit any additional equipment with general admission.

Niagara City Cruises is in the heart of Niagara Falls’ tourist district. Our address is 5920 Niagara Parkway, Niagara Falls, Ontario.

We are just a short walk away from the foot of Clifton Hill. For directions on Google Maps, click here.

Niagara City Cruises’ Funicular is located at the intersection of Niagara Parkway and Clifton Hill. For directions on Google Maps, click here.

The closest Canadian highways to Niagara City Cruises are the Queen Elizabeth Way (QEW) and Highway 420.

The best time to visit Niagara Falls, Canada is between April and November when many of the major attractions are open, and the weather is best.

Our peak times are on weekends, holidays, and throughout the summer season.  Our peak hours are between 11:00 am – 6:00 pm.

If you are visiting in July and August, especially weekends/holidays, we do suggest coming before 11:00 am or after 6:00 pm for the best visitor experience.

A complimentary recyclable poncho is provided to each guest upon boarding.

Light jackets, sweaters, rain jackets, running shoes, and hats are great when travelling to Niagara during the Spring and Fall.

During the summer months, a comfortable pair of walking shoes is highly recommended.  Shorts, t-shirts, hats, sun visors, sunglasses, and light jackets for the evening are also encouraged as temperatures are generally 5-10 degrees cooler by the water.  Don’t forget the sunscreen!

We do encourage you to check the local weather before your visit.  You can access local weather here.